Hello, I am Jin.
A mixed-methods researcher skilled in driving human-centred research initiatives.
Lead research through the product lifecycle.
Committed to promoting diversity, equity, and inclusion (DEI) in user research.
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Implemented UI changes in a bank account comparison tool via competitive analysis.
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Created Excel and PowerBI dashboards prioritizing consumer suggestions for 8 financial tools.
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Increased team's productivity by 45% by automatizing sentiment analysis via Power Automate.
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Developed an Alexa skill with 5 features communicating board game rules to users with vision impairments.
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Launched the skill in the Amazon Games & Skills.
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Observed 100% user satisfaction with the skill.
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Identified 4 chatbot features that can facilitate social interactions among sighted and visually impaired students.
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Produced 4 actionable recommendations to TLS, a group that funded the project.
I drew from HCI and social psychology theories to prototype digital and wearable products and validated prototypes with experiments and surveys.
- Identified functionality and materiality of musical wearable haptic products for users with vision impairments.
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Identified new product opportunities for the main players in the market.
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Program evaluation through mixed-methods research identified stakeholder pain points and learning outcomes.
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Modified a student support system to address pain points.
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Elevated the status of UXR with educators.